So many people out there without work - and many would like a federal government job..and they should - it's good pay, it's generally very secure, and the benefits are phenomenal.
But the resumes I see are not going to get them there. Some tips:
If you answer phone calls, that's great, but not impressive. Talk about what types of inquiries you handle
For example: Instead of "I answer phone calls" use: "I handle inquiries pertaining to client portfolios. I proactively acquire customer information in order to expedite their requests".
If you greet customers, that's nice too - but not going to get you a job other than receptionist.
Include details about what you do - not generalizations.
If you develop Excel spreadsheets, that's great because that's a good skill. But it would be even more impressive if you analyzed the data and prepared reports for review by a high level executive.
Do you ever have good ideas that are adopted? Then say, "My input on the XXX project was incorporated, which facilitated the completion of the project (or reduced error rate) - or whatever benefit it brought.
Call or email me. I can make your resume shine by using your actual experience.